PAYMENT AND BILLING

Methods of Accepted Payment are Visa, MasterCard and American Express. We are unable to accept cash or checks through the website, although we will accept them on premises.

RETURNS AND EXCHANGES

An original sales receipt clearly showing purchase price and date must accompany the item being returned and the return must be done within 30 days of purchase. Without a receipt, no exchange will be given. Refund will not be given in the form of cash nor reverse charge on credit card. When accompanied by a receipt, store credit will be issued in the form of products, services or gift cards. There are absolutely no exceptions to these terms.

• Return of a product requires that the product have at least 3/4 of its original amount remaining and not be damaged in any fashion.
• Gift Cards are not refundable, not redeemable for cash or reverse charge to credit card, and are not replaceable if lost or stolen.
• Due to California Sanitation Codes, all sales of brushes are final and no returns, refunds or exchanges will be issued.
• Joelle's reserves the right not to honor an exchange at our discretion.
• Joelle's Salon Day Spa thanks you and looks forward to your continued cooperation and future patronage.
  

Terms and Conditions (for in-store services)

All haircuts are guaranteed to your satisfaction. If within one week you are not 100% satisfied with your haircut, we will recut and style your hair at our expense.

All chemical services are guaranteed only when Joelle's recommended hair care products are used. Our hair care products are formulated to work in conjunction with the chemical services you have received. If you are not 100% satisfied within 2 weeks of your chemical service, we will gladly redo the service at our expense.